We are hiring two experienced and capable Customer Support Engineers to join our global Customer Support Managed Services team This role is focused on the operational excellence of a business-critical telecom platform spanning applications cloud infrastructure and high-performance databases This is a hands-on engineering position where deep Linux expertise is the foundation complemented by practical experience in AWS containerized environments Kubernetes databases and CI CD tooling You will be responsible for supporting and operating multiple customer deployments of the platform delivered in a range of models including on-premise installations cloud-hosted environments AWS EC2 RDS etc and SaaS deployments on Kubernetes EKS This diversity requires adaptability and broad technical troubleshooting skills across application infrastructure and database layers You will work across the full stack to monitor troubleshoot maintain and improve a complex production-grade workplace under strict SLA and uptime requirements This is an in house role from our Pune office reporting to the Director Operations Customer Support Responsibilities Managed Services Customer Support Service Desk - act as a key point of contact for ongoing platform operations and customer-reported issues resolving and escalating platform issues as needed Perform proactive solution monitoring through alerts thresholds logs and usage metrics Respond swiftly to platform incidents lead root cause analysis and implement countermeasures Provide 2nd and 3rd level support for technical issues spanning application infrastructure and database layers Participate in daily operations and scheduled maintenance across the full stack Work collaboratively with internal teams Development Cloud DBA QA to troubleshoot and resolve complex issues Contribute to improving reliability through automation monitoring and preventive actions Ensure operational processes and procedures follow security and change control best practices Participate in recurrent and ad-hoc customer meetings related to Managed Services Customer Support Qualifications Experience Minimum 5 years of documented hands-on experience in Linux system administration and operations is required You must be highly proficient in daily use of the Linux CLI and demonstrate deep knowledge and strong troubleshooting skills of system internals including processes memory management file systems permissions service management log analysis system service tuning and scripting Bash Python Hands-on experience with AWS core services including EC2 S3 VPC IAM CloudWatch and ELB able to deploy monitor and troubleshoot workloads in production cloud environments Practical experience with Docker and container orchestration platforms such as Kubernetes including creating managing images working with volumes and understanding deployments and services Familiarity with CI CD pipelines using Jenkins GitLab CI or GitHub Actions understanding of version control Git and automation of deployment workflows Operational knowledge of relational databases especially PostgreSQL and Oracle including basic administration query analysis backups and performance monitoring Experience supporting complex application stacks ideally Java-based platforms with ability to investigate logs trace issues and communicate effectively with development teams Basic to intermediate knowledge of networking fundamentals including TCP IP DNS routing firewalls and load balancers relevant to application and infrastructure troubleshooting Bachelor s or master s degree in computer science Information Technology or a related field - or equivalent hands-on experience with demonstrable technical proficiency Should be eligible to work in India without sponsorship Preferred Qualifications AWS Certified Associate or Professional level or other relevant cloud certifications RHCE CKA or other advanced Linux Kubernetes certifications Experience with Infrastructure as Code Terraform CloudFormation or Ansible Exposure to observability stacks Prometheus Grafana ELK EFK CloudWatch metrics logs Familiarity with ITIL or ISO-based support models for enterprise customers What we offer Opportunity for growth and advancement Great team atmosphere Opportunity to leave your mark through the delivery of innovative ideas to the team Work for a stable and established company About Us Enghouse Systems is a global provider of customer engagement solutions Our innovative software and services enable businesses to effectively communicate collaborate and connect with their customers With a strong commitment to technological excellence Enghouse Systems is at the forefront of creating cutting-edge products that empower organizations to deliver exceptional customer experiences Meet the team We appreciate the enthusiasm of all applicants and while we thank you for your interest only those selected for an interview will be contacted Enghouse is proud to be an equal-opportunity employer ensuring that all applicants are considered without discrimination and accommodations will be provided upon request during the hiring process Ready to revolutionize the future with us Apply now LI-EN8 LI-Onsite

📌 Customer Support Engineer - Level 2 (Maharashtra)
🏢 Enghouse Systems
📍 Maharashtra