Job Overview We are looking for a highly skilled Xstore L2 L3 Support Specialist to join our dynamic L2 L3 support team This position is ideal for someone with experience in managing and troubleshooting Xstore POS systems and providing efficient support to end-users As an Xstore Support Specialist you will be responsible for diagnosing analyzing and resolving complex system issues ensuring system uptime and contributing to the overall optimization of retail operations Also should have been involved in 1 or 2 implementations in the past Key Responsibilities Troubleshoot Xstore POS Issues Provide technical support for Xstore POS systems both L2 and L3 levels to resolve system issues related to transactions integration with backend systems or hardware malfunctions System Configuration Maintenance Assist in the configuration and maintenance of Xstore systems including setup upgrades and patches Incident Management Handle escalated technical incidents L2 L3 related to the POS systems ensuring timely resolution while maintaining service level agreements SLAs Root Cause Analysis Identify and diagnose the root causes of issues impacting Xstore operations providing solutions that prevent recurrence Collaboration Work closely with internal teams network infrastructure development and third-party vendors to ensure seamless POS system operations User Training and Documentation Develop and maintain user guides knowledge base articles and conduct training sessions for store associates on the proper use of Xstore POS Performance Monitoring Monitor system performance generate reports and proactively address any performance degradation or technical issues Upgrades and Patches Assist in the planning and execution of Xstore POS software upgrades and patches to ensure systems are always up-to-date and secure Support Documentation Maintain detailed records of troubleshooting efforts issue resolutions and changes made to the system Required Skills and Qualifications Experience 2 to 4 years of hands-on experience in providing technical support for Xstore POS systems or similar retail systems Technical Expertise Strong understanding of Xstore POS application architecture system integrations e g with MFCS CRM ORCE OMS and OROB and basic hardware troubleshooting Java Frameworks Good knowledge of Java J2EE and frameworks like Spring and Hibernate with the ability to troubleshoot and enhance backend services Problem-Solving Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions Communication Skills Strong verbal and written communication skills with the ability to communicate technical issues to non-technical users Retail Knowledge Experience working within a retail setting or understanding retail workflows is highly preferred Database Skills Familiarity with databases SQL Oracle to assist in troubleshooting and query analysis Tools Platforms Experience with ticketing systems JIRA remote desktop tools and system monitoring tools Operating Systems Strong working knowledge of Windows Server Linux or similar server environments

📌 Xstore (Karnataka)
🏢 OLR
📍 Karnataka