Remote Requirements and Skills Strong working knowledge of the Microsoft Office Suite products MS Word and Excel etc Experience as a Customer Support Specialist or similar CS role Familiarity with school ERP domain Experience in using help desk software and remote support tools Excellent communication and problem-solving skills Multi-tasking abilities Patience while handling challenging situations Comfortable to visit various schools Must have their Desktop or Laptop Responsibilities Responding to customer queries in a timely and accurate way via phone email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions for example by testing different scenarios or impersonating users Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product Sales and Marketing teams Assist in training Junior Customer Support Representatives Job Type Full time Pay 15 000 00 - 25 000 00 per month Application Question s Do You have Laptop and Internet Connection Current Last CTC Are you good in english communication Experience Customer Support 1 year Preferred Willingness to travel 50 Required Work Location Remote

📌 Customer Support Executive (India)
🏢 eduTinker
📍 India