Location Gachibowli Hyderabad About Us At Level App we re an ed-tech startup with a fire in our bellies to transform the often unorganized supplementary education system We believe every student deserves a personalized learning experience that ignites their potential Job Overview As a CRE you will ensure that our customers receive great customer service You will serve as the primary point of contact for customers and will be responsible for handling customer inquiries feedback and complaints CREs work closely with sales and accounting teams to improve the customer experience and identify areas for improvement The ideal candidate for us is someone who loves talking to people and proactively solving issues They are an expert in handling client inquiries adept at collaborating with other departments to optimise customer experience and have a passion for customer service They will be responsible for converting customers into passionate evangelists So if you are passionate about interacting with people and are committed to ensuring utmost customer satisfaction we are looking for you Key Responsibilities Communicate with customers via phone and chat Provide prompt and knowledgeable answers to questions about product pricing and availability Establish and maintain positive relationships with existing clients Create and implement service strategies and develop customer retention programs Work with internal departments to meet customer s needs Data entry in various platforms Monitor customer feedback regularly to identify areas of improvement in our services and provide feedback to relevant teams and departments Qualifications Proven experience in business development sales or any field where charisma is a superpower Persuasive communication skills and strong presentation skills with a commitment to excellent customer service Ability to multi-task organize and prioritize work Excellent phone etiquette and excellent written verbal communication and interpersonal skills including ability to quickly build rapport with clients Soft skills such as patience adaptability and empathy Familiarity with or the ability to quickly learn about customer relationship management CRM platforms inventory databases and fulfillment software Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Adaptable schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Ability to commute relocate Kondapur Hyderabad Telangana Reliably commute or planning to relocate before starting work Required Education Bachelor s Preferred Experience total work 1 year Preferred Customer service 1 year Preferred Work Location In person