Job Title Customer Support Representative - Insurance Follow-up PV Portal Handling Female Location Kandivali West Department Projects Reports To Senior Project Executive Employment Type Full-time Job Summary We are looking for a proactive and detail-oriented Customer Support Representative to manage insurance-related follow-ups PV Physical Verification and portal handling activities The ideal candidate will have excellent communication skills strong follow-up ability and hands-on experience in handling customer queries through portals and digital platforms Key Responsibilities Handle customer calls queries and service requests promptly and professionally Follow up with insurance companies customers and internal teams regarding claim status policy renewals and related documentation Manage PV Physical Verification calls activities to validate and confirm details with customers Operate and update company customer portals for service requests claims and follow-ups Maintain accurate records of customer interactions and transactions in CRM portals Coordinate with internal teams to resolve escalations and ensure customer satisfaction Generate daily weekly MIS reports related to follow-ups portal activity and pending cases Educate customers on portal usage and provide necessary guidance Ensure adherence to company policies compliance guidelines and service standards Key Skills Competencies Strong verbal and written communication Hindi English regional language preferred Good knowledge of insurance processes claims renewals follow-ups Experience in PV physical verification and customer interaction Familiarity with online portals CRM systems Excellent follow-up problem-solving and coordination skills Basic computer knowledge MS Office email data entry Ability to handle pressure and multitask Qualifications Experience Graduate with relevant experience in insurance customer support or coordination 1-3 years of experience in customer service preferably in insurance or financial services Job Type Full-time Pay 20 000 00 - 25 000 00 per month Advantages Provident Fund Language Hindi Preferred English Preferred Work Location In person

📌 Customer Support Representative [female Only ] (Maharashtra)
🏢 Nobtech Enterprise
📍 Maharashtra