Location Bangalore India On-site Company Overview General Aeronautics Pvt Ltd is a leading agri-tech company specializing in the development and deployment of advanced drone-based solutions for precision agriculture Our mission is to transform farming practices through cutting-edge technology improving productivity and sustainability across the agricultural ecosystem Job Summary We are looking for a proactive and customer-focused CRM Agent who is fluent in Kannada Hindi and English to join our customer relations team The CRM Agent will be the first point of contact for our clients and field partners ensuring seamless communication issue resolution and customer satisfaction The ideal candidate will have a strong understanding of customer service excellent communication skills and the ability to handle queries across multiple channels Key Responsibilities Handle inbound and outbound customer communications via phone email and messaging platforms Address inquiries complaints feedback and requests with professionalism and efficiency Maintain accurate records of customer interactions and transactions in the CRM system Coordinate with internal teams operations sales service etc to ensure timely resolution of customer issues Educate customers on drone solutions service schedules and after-sales support Follow up with customers to ensure satisfaction and maintain strong long-term relationships Provide translation or support in local languages when needed for operational communication Assist in creating and refining customer service scripts and FAQs Participate in customer feedback analysis to help improve product and service delivery Required Qualifications Minimum Bachelor s degree in any discipline 1-3 years of experience in customer service support or CRM roles Agri-tech telecom or logistics sectors preferred Excellent verbal and written communication skills in Kannada Hindi and English Strong interpersonal and problem-solving skills Proficiency in using CRM platforms and customer service tools Ability to multitask prioritize and manage time effectively Basic understanding of agriculture drones or field operations is an added advantage Key Competencies Empathy and active listening Attention to detail Multilingual fluency Adaptability and resilience Team collaboration Tech-savviness Why Join Us Be a part of a cutting-edge agri-tech company transforming Indian agriculture Work with a passionate mission-driven team Opportunities for growth and career development Multilingual inclusive and dynamic work environment Job Types Full-time Permanent Pay 15 000 00 - 18 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Crm Agent (Karnataka)
🏢 General Aeronautics
📍 Karnataka