Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI We are inviting applications for the role of Manager Claims In this role you will be responsible for adjust and authorize claim settlements and fees within designated individual authority limits Provide a prompt and responsive service to clients and brokers and work closely with whilst monitoring the performance of external service providers and raise any issue which may occur to ensure data is accurate Responsibilities Pharma Industry experience is preferred Candidate should have knowledge transition experience in OTC domain Hands-on experience in managing daily operation of Claims Deductions Management and knowledge of its upstream and downstream Preference to be given if candidates have hand-on experience in SAP and Salesforce ERP Knowledge of foreign language Spanish French German etc would be an added advantage Capacity planning scheduling the workload and right prioritization to reduce cycle time and to increase productive utilization of man hours Project planning and implementation in areas of cost reduction and improving efficiency Managing the day-to-day operations of new business initiatives customer service Ensures the selection orientation development and retention of a sufficient number of qualified staff to carry out the responsibilities Managing and mentoring people Responsible for maintaining the SLAs metrics of databases of the teams Stack ranking analysed every quarter to evaluate performance Identify training needs through people interactions evaluations review and issue analysis across the teams and ensuring trainings are conducted at regular intervals Managing Team functions viz planning recruitment selection performance management including performance quality evaluation for all employees in the team Leading mentoring monitoring team members to ensure efficiency in product knowledge process operations meeting of individual group targets Used the Lean Six Sigma BPMS Six Sigma approach to streamline the Quality Process Ensuring that teams adhere to the quality tools procedures FMEA Quality Checklist and RCA Address questions from auditors such as ISO FDA Division and Corporate Ensures optimization of operations through focused continuous improvement Developed and shared the MIS reports for the work done by Genpact and setup the Monthly Governance meeting with the stakeholders Business Continuity Plans in case of emergency to ensure work is not affected Ensures all SOP s and policies are functionally accurate and all associates are thoroughly trained and 100 compliant Responsible for following Good Documentation Practices GDP as outlined in SOP Qualifications we seek in you Minimum qualifications Bachelor s Degree or equivalent formal education qualification Preferred qualifications Relevant related experience Completion progress towards recognized Industry qualification e g ACII Genpact is an Equal Chance Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation Get to know us at www genpact com and Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobDomain Trainee Primary LocationIndia-Noida ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingSep 26 2025 4 23 10 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

📌 Mt-om (Uttar Pradesh)
🏢 Genpact
📍 Uttar Pradesh