About the job The Red Hat Cloud Services Customer Experience organization is looking for a Sr Cloud Support Engineer In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities engaging in automation activities issue remediation and performing root cause analysis RCA to maximize uptime and reduce costs for enterprise customers You will consistently rely on your knowledge of production support and your background in dev-ops processes including incident change problem management call triaging and critical issue resolution procedures You will collaborate with our customers internal teams architects and Site Reliability Engineering teams to troubleshoot complex and challenging issues This position extends well beyond product support as you will be a trusted partner to our enterprise customers by offering developer-to-developer assistance for cloud-native service development and architecture you will work closely with junior and senior engineers and developers fixing and improving code and identifying automation opportunities You ll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community You will also work with Red Hat s key strategic cloud partners to jointly solve customer Multi-Cloud issues What you will do Support Red Hat s customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions public providers including Azure AWS Google and also on premise deployments Actively support and provide guidance to other Red Hat engineers dealing with more complex issues Resolve Red Hat s customers issues across different components such as Logging Elasticsearch FluentD Kibana Monitoring Networking SDN OVN kubernetes Storage Service Mesh Istio Be a regional global subject matter expert on one of the above mentioned OpenShift components Diagnose and troubleshoot complex technical problems often going through product code to identify the root cause Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat s portfolio Build on your expertise by going through intensive onboarding which includes taking RHEL and Openshift Certifications such as Red Hat Certified Engineer RHCE Containers Kubernetes DO180 Operating a Production Kubernetes Cluster DO280 Scaling Kubernetes Deployments in the Enterprise DO380 Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience Contribute to the global Red Hat knowledge management system As a part of your professional development you can collaborate with your colleagues on different projects outside of your day to day work contribute to the success of the global team and or contribute to OpenSource community and product code What you will bring Excellent communication skills ability to analyze and effectively resolve customer s issues 4 years of relevant work experience in Kubernetes Openshift Previous experience configuring and troubleshooting OpenShift or Kubernetes and one of its components such as Logging Monitoring Networking Storage Service Mesh Previous professional Linux system administration experience Passion for problem-solving and investigation of the customer and technical problems Ability to work with conflicting priorities take initiative and maintain a customer-centric focus Team player attitude open-minded and collaborative approach Ability to read code in one of the following languages Python C C GoLang Java interest in deepening the knowledge of GoLang Practical experience with developer tools for code management git GitHub GitLab and bug tracking systems Bugzilla Jira etc Thirst for knowledge ability to further grow and enhance your technical interpersonal skills LI-TM1 About Red Hat is the world s leading provider of enterprise software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role Red Hatters are encouraged to bring their best ideas no matter their title or tenure We re a leader in open source because of our open and inclusive workplace We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact Inclusion at Red Hat Red Hat s culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village Equal Opportunity Policy EEO Red Hat is proud to be an equal opportunity workplace and an affirmative action employer We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of 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📌 Senior Cloud Services Engineer - Openshift/kubernetes, (aws/gcp/azure) (India)
🏢 Red Hat
📍 India