Key Responsibilities Lead Engagement Conversion - Call WhatsApp and email inbound leads perform needs analysis convert prospects to paying customers for flagship courses Upsell Cross-Sell - Recommend advanced programs bundles and learning toys to existing users achieve monthly revenue targets Product Mastery - Develop deep knowledge of pedagogy outcomes and success stories to deliver confident consultative pitches Pipeline Management - Maintain accurate CRM records track follow-ups deal stages and daily call metrics for transparent reporting Customer Experience - Provide empathetic solution-oriented support resolve queries and coordinate with support teams when needed Market Feedback Loop - Share insights with marketing product and activation teams to sharpen campaigns and user journeys ref updazz com