A hospitality security officer ensures the safety of guests staff and property by patrolling monitoring surveillance controlling access responding to emergencies and resolving incidents They maintain a secure and welcoming environment through a combination of physical presence technological monitoring and effective communication often requiring strong observational skills and the ability to stay calm under pressure Key Responsibilities Surveillance and Patrolling Conduct regular patrols of hotel grounds lobbies parking lots and common areas to deter criminal activity and unauthorized access Monitoring and Access Control Monitor surveillance camera systems control access to restricted areas and verify the identity of visitors Emergency Response Respond quickly to and manage emergencies such as medical crises fires and other critical incidents coordinating with emergency services when necessary Incident Investigation and Reporting Investigate disturbances suspicious activities and security breaches documenting observations and incidents thoroughly Guest and Staff Assistance Provide assistance support and reassurance to guests and staff fostering a safe and welcoming atmosphere Enforcing Rules Enforce hotel rules and regulations to prevent theft violence or other disturbances on the premises Conflict Resolution Address and resolve conflicts or issues that arise between guests or staff Maintaining a Visible Presence Act as a deterrent to criminal activity through their visible presence and authoritative demeanor Essential Skills and Qualities Observational Skills A keen eye for detail to spot suspicious activity or potential threats Communication Excellent verbal and written communication skills to interact effectively with guests and staff Calm Under Pressure The ability to remain calm think quickly and act decisively in stressful situations Customer Service A commitment to providing excellent customer service to guests Technical Proficiency Knowledge of security systems surveillance equipment and communication devices like two-way radios Physical Fitness The ability to stand and walk for extended periods during patrols Qualifications Education A high school diploma or GED is typically required Experience Prior experience in security law enforcement or the military is often preferred Availability The ability to work various shifts including nights weekends and holidays Job Type Full time Pay 15 000 00 - 18 000 00 per month Work Location In person