Vault Quality DevOps - Operational Support L2 L3 Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language s R2 Manager Vault Quality Support Engineer The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines vaccines and animal health products Drive innovation and execution excellence Be a part of a team with passion for using data analytics and insights to drive decision-making and which creates custom software allowing us to tackle some of the world s greatest health threats Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives An integral part of our company s IT operating model Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes These locations in addition to the other sites are essential to supporting our business and strategy A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location from investing in growth success and well-being of our people to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies And together we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres Role Overview Provide operational and technical support for the Veeva Vault Quality platform Collaborate with Quality Compliance and IT teams to ensure smooth functioning of Veeva Vault applications Assist in maintaining and enhancing the Vault setting to meet business and regulatory requirements Key Responsibilities Support day-to-day operations of Veeva Vault Quality modules e g QualityDocs QMS Audit Issues Inspections Complaints Change Control Troubleshoot and resolve user issues related to Vault Quality applications Manage user access roles and permissions within Veeva Vault Assist in configuration and administration of Vault workflows lifecycles and metadata Coordinate with Veeva Vault administrators and external vendors for system upgrades patches and validations Generate reports and dashboards to support Quality Operations metrics and KPIs Participate in system validation activities including test case creation execution and documentation Provide support materials to end-users to improve adoption and compliance Ensure compliance with regulatory standards e g FDA 21 CFR Part 11 GxP in system operations Document processes SOPs and support tickets related to Vault Quality Operations Required Skills and Qualifications What will you do in this role Responsibilities Experience with Veeva Vault Quality Quality Docs QMS Strong understanding of Quality processes such as Deviations CAPA Change Control Document Management Complaints and Audits Veeva Certifications Veeva Vault Vault Quality Suite QMS The role holder has completed the Certified Vault Training and is up to date What should you have 2 years in technical support tooling platform support or system administration Knowledge of regulatory requirements relevant to pharmaceutical biotech industries Proficiency in system administration configuration and user management within Veeva Vault Ability to troubleshoot technical issues and coordinate with IT and vendors Strong communication skills to liaise between technical teams and business users Experience with system validation and quality documentation Experience using JIRA XRAY for test case management test execution reporting defect management within Agile environments Familiarity with reporting tools and data analysis Detail-oriented with strong organizational skills However we will be happy if you also have Experience working in a regulated environment pharma biotech medical devices Knowledge of electronic document management systems EDMS Experience with scripting or automation tools related to Vault operations Experience with Agile or other software development methodologies Familiarity with reporting and data analysis tools Who we are We are known as Merck Co Inc Rahway New Jersey USA in the United States and Canada and MSD everywhere else For more than a century we have been inventing for life bringing forward medicines and vaccines for many of the world s most challenging diseases Today our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world Here you have that opportunity You can put your empathy creativity digital mastery or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time Our team is constantly evolving so if you are among the intellectually curious join us and start making your impact today HYDIT Search Firm Representatives Please Read Carefully Merck Co Inc Rahway NJ USA also known as Merck Sharp Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities All CVs resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place Where agency agreements are in place introductions are position specific Please no phone calls or emails Employee Status RegularRelocation VISA Sponsorship Travel Requirements Flexible Work Arrangements HybridShift Valid Driving License Hazardous Material s Required Skills Asset Management Benefits Management Management System Development Product Management Requirements Management Stakeholder Relationship Management Strategic Planning System Designs Preferred Skills Job Posting End Date 10 29 2025A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date Please ensure you apply to a job posting no later than the day BEFORE the job posting end date Requisition ID R366258