At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about This position will lead multiple R D teams that are developing a portfolio of enterprise grade and cloud scale products We are looking for someone who is an established R D leader passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model has a deep understanding of agile development methods and can lead a team of highly qualified software engineers How will you make an impact Work with the line of business to define the product roadmap and strategy Assist in the development of short medium and long-term plans to achieve strategic objectives Work closely with the product manager technical architect QA engineers technical writer and software engineers to define develop features big and small for our products Actively guide and mentor the team to develop features to meet functional documentation and quality while obviating roadblocks Drive and impact all current processes related to software development and improvements across the org as necessary Manage all people aspects of the team such as hiring reviews mentoring promotions etc Provide worldwide support to our customers Play major role in envisioning and execution of next gen plans e g architecture to achieve longer term strategic objectives of the organization Prioritize assign and manage department activities and projects in accordance with the R D departments goals and objectives Adjust hours of work priorities and staff assignments to ensure efficient operation based on workload Have you got what it takes 12 years of experience in Software Engineering At least 3 years experience in managing multiple teams of software developers including first-line Managers Architects and Product Managers Proven track record of managing the development of enterprise-grade software products that can perform scale and integrate into a broad enterprise ecosystem Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service SaaS Good exposure to Service Oriented Architecture and associated design patterns for development deployment and maintenance Familiar with DevOps processes and tools employed in SaaS architectures to support CI CD and monitoring Familiar with Quality targets and SLAs for SaaS applications Experience of product development using technologies like Typescript Nodejs Mango Familiarity and or experience with public cloud infrastructures and technologies such as Amazon Web Services AWS Experience working abroad or with global teams is preferred Demonstrated ability to deftly influence others especially in sensitive or complex situations Deep experience with agile software development techniques and pitfalls Excellent communication skills problem-solving and decision-making skills What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and team-oriented thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8753 Reporting into Director Group Manager Role Type People Manager About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law