Roles and Responsibilities Manage customer relationships through effective communication ensuring high levels of satisfaction and retention Develop and maintain strong relationships with customers to identify their needs and preferences Utilize CRM software to track customer interactions sales activities and marketing campaigns Analyse sales data to identify trends and opportunities for growth Collaborate with internal teams to resolve customer complaints and improve overall service quality Desired Candidate Profile 2-3 years of experience in a similar role within any industry Excellent communication skills with ability to build rapport with customers at all levels Proficiency in MS Office applications Word Excel for reporting purposes Strong understanding of CRM management principles and practices using relevant software tools Job Type Full time Pay 20 000 00 - 30 000 00 per month