Ready to shape the future of workAt Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Assistant Vice President Customer Service We are looking for someone who will be responsible for leading the overall operations of a customer service vertical ensuring the performance is optimally handled for the business Responsibilities Deliver on Financial goals for the business find opportunities for Growth deliver on growth commitments identify key cost metrics and ensure they are optimised Partner with the BD Solutioning Sales team on Commercials pricing winning deals To ensure the personal development of the team members Drive Process improvement in the process and continuously plan for process performance Anticipate plan for new business prepare for infrastructure and other growth related requirements plan for resources based on work type and work volume projection and current available head count and allocate responsibilities Review process performance and report out performance dashboards Ensure adherence to SLA s as agreed for the respective processes Regular liaison with the business contact points Qualifications we seek in you Minimum Qualifications Skills Any Graduate Experience in leading large teams Prior Customer Management exposure is key A keen knack towards problem solving Excellent Communication skills Preferred Qualifications Skills GB Certified Experience in handling B2B processes Experience in leading an email customer service process Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobAssistant Vice President Primary LocationIndia-Hyderabad Education LevelBachelor s Graduation Equivalent Job PostingJul 24 2025 5 52 51 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time