To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Development Strategy Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce Salesforce the Customer Success Platform and world s 1 CRM empowers companies to connect with their customers in a whole new way We are the fastest growing of the top 10 enterprise software companies the World s Most Innovative Company according to Forbes and one of Fortune s 100 Best Companies to Work For six years running The growth innovation and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1 1 1 model which leverages 1 of our time equity and product to improve communities around the world Salesforce is a team sport and we play to win Join us Role Description The Senior Analyst will be a key member of the GSRM team and will review Professional Services deals for accuracy risk evaluation mitigation and strategic business consideration The goal is to ensure that Global Services deals are developed and issued to a consistent level of quality an acceptable level of risk meeting strategic business goals resulting in an approval recommendation and risk profile for all approval levels The ideal candidate will be able to 1 Identify and understand the strategic holistic value proposition and business impact of professional services deals for Salesforce 2 Review and evaluate selected professional services deals across all areas of commercial risk including business terms solution structures and pricing with an eye to accuracy adherence to standards and executive direction staffing adequacy scope and delivery risk labor estimates and mitigation for these risks areas 3 Advise and coach sales teams on policies process risk evaluation and mitigation interfacing with other stakeholder organizations to ensure best possible deals are released to the customer 4 Work closely with the Global Deal Desk Legal Revenue Recognition Professional Services Deal Teams Sales Operations and Technical Operations for an overall evaluation of services deals 5 Take ownership of multiple concurrent deal review assignments and be responsible for the timely delivery of results adhering to SLA requirements 6 Have a solid understanding of professional services business functions including sales project program management risk management and consulting services operations 7 Build a collaborative partner relationship with business leaders and various internal operational teams 8 Be intellectually curious and passionate about business drivers and issues new processes products systems and technologies 9 Be comfortable making controversial decisions under high-pressure situations with the ability to communicate sound rationale for deal objections in a poised diplomatic and effective manner 10 Effectively maneuver through the various organizations influence engage and inspire others and maintain pace with the ever-changing and growing landscape at Salesforce 11 Embody a can-do spirit a sense of optimism positivity and commitment and cultivate a culture of teamwork trust and mutual respect in a small cohesive high-performing fun team environment 12 Possess program and project management experience and the ability to manage multiple complex priorities in parallel 13 Develop and implement competitive pricing models for cloud solutions SaaS IT services and Conduct market research and competitor benchmarking to optimize pricing strategies 14 Establish contract management policies and governance procedures Collaborate with cross-functional teams to support deal desk operations and ensure successful contract execution This role additionally requires excellent problem-solving time-management and organizational skills The candidate should be comfortable in a shifting environment self-motivated an independent worker that also possesses strong partnering and teamwork skills Candidates must be able to accommodate variable and frequently unpredictable workloads that can happen at any time but are often associated with fiscal quarter or year-end boundaries This position requires advanced communication skills to collaborate effectively within a large matrixed organization and a high level of comfort with public speaking and presentations Responsibilities Create Professional Services deal reviews and risk profiles with detailed accuracy supporting KPIs and risk mitigations that provide strategic advantages to Salesforce Partner and coach sales teams on policies and guidelines processes risk identification and mitigation Document findings risk and key financial information once the deal review is complete and render a recommendation for deal approval Contribute to the sales feedback loop for sharing learned lessons enabling continuous improvement of deal development Create and deliver easily consumable presentations to large groups of stakeholders and executives that showcase actionable insights and recommendations to help drive services risk management strategy and operation Participate in internal GSRM projects or infrastructure development as needed Required Skills and Qualifications 5 years experience in general professional services program project management consulting operations and progressive experience in a tech services environment SaaS Cloud services etc 2 years experience in structuring supporting and or selling professional services deals and contracts PSA SOW Strong understanding working knowledge of professional services for technology companies cloud technology preferred Basic understanding of Professional Services revenue recognition rules High level of ethics independence and professionalism Ability to travel up to 20 Excellent soft skills Ability to successfully establish relationships and team with Professional Services Sales and Delivery Excellence Preferred skills Background in Economics Administrative Studies Corporate Law or a related field PMP RMP ACP certification highly desirable but not required Strong communication skills Advanced Proficient English Industry experience in CRM Financial Services Health Life Sciences or Retail desirable Experience and conversant in Lean Agile principles and techniques Experience with Salesforce products and functionality Professional Services Risk Management experience a plus Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Know your rights workplace discrimination is illegal Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education