Job Summary The Customer Relationship Executive is responsible for building and maintaining strong relationships with clients ensuring high levels of customer satisfaction and loyalty The role involves handling customer inquiries resolving issues efficiently and proactively identifying opportunities to improve the customer experience and increase engagement Key Responsibilities Develop and maintain positive relationships with customers to ensure long-term satisfaction and retention Respond promptly and professionally to customer inquiries via phone email or chat Resolve customer complaints and issues effectively escalating complex problems when necessary Provide product service information and support to customers Conduct follow-ups to ensure customer needs are met and expectations are exceeded Collaborate with internal departments sales marketing support to ensure seamless service delivery Track customer interactions and maintain accurate records in CRM systems Identify potential sales opportunities or upselling chances and refer to the sales team Gather customer feedback and report trends to help improve services and products Requirements Bachelor s degree in Business Administration Marketing Communications or related field Proven experience in customer service sales or relationship management roles Strong communication and interpersonal skills Ability to handle challenging situations with professionalism and empathy Proficient in MS Office and CRM software e g Salesforce Zoho Detail-oriented organized and capable of multitasking Positive attitude and team-oriented mindset Job Type Full time Pay 15 000 00 - 30 000 00 per month Schedule Day shift Experience Sales 1 year Preferred Language English Preferred Work Location In person