DESCRIPTION Are you customer obsessed flexible smart and analytical strategic yet execution focused hungry and passionate about e-commerce experienced and entrepreneurial leader with a solid work ethic If yes this opportunity will appeal to you The ideal candidate will be enthusiastic about managing challenging lengthy projects across multiple teams and locations We are looking for an Operations Specialist who shares Amazon s passion for the customer someone who understands the importance of compelling delivery programs in creating an overall customer seller and buyer experience In this role you will be responsible for working closely with sellers seller support customer service sales 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute short terms issues You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform Key job responsibilities Projects Develop analytical models to assess the problems solutions and impact on business Understand a business problem the available data and identify what statistical techniques can be applied for the solution Responsible for giving insights to management for strategic planning Reporting Own the design development automation and maintenance of ongoing metrics reports analyses dashboards on the key drivers of our business Partner with operations business teams to consult develop and implement KPIs automated reporting process solutions and data infrastructure improvements to meet business Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format Prepare and deliver business reviews to the senior management team regarding progress and roadblocks Data Management Managing Data pipelines and warehouses Interface with other technology teams to extract transform and load data from a wide variety of data sources Continually improve ongoing reporting and analysis processes automating or simplifying self-service support for customers Should be open to working on Saturday Sunday with any other 2 days of the week as off BASIC QUALIFICATIONS 2 years of data-driven business operations processes experience Bachelor s degree PREFERRED QUALIFICATIONS Knowledge of SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner Job details IND KA Bengaluru Project Program Product Management-Non-Tech