1 MIS and Reporting Specialist Job Summary We are looking for a detail-oriented and analytical professional to develop maintain and analyze reports that offer actionable insights in a BPO environment The role is crucial to drive data-based decision-making and improve operational efficiency Key Responsibilities Design and automate reports covering KPIs such as SLAs AHT occupancy etc Analyze data trends and provide performance improvement recommendations Collaborate with operations workforce and QA teams for reporting accuracy Maintain and enhance dashboards Perform root cause analysis on anomalies and performance issues Ensure data accuracy and integrity Create ad-hoc reports and support system integration initiatives Skills Experience Bachelor s degree in relevant field 2-3 years in MIS reporting ideally in a BPO call center Proficiency in Advanced Excel pivot tables macros Power Query Google Sheets SQL Power BI Tableau Google Data Studio WFM Tools Verint NICE IEX Genesys WFM etc CRM ACD Platforms Avaya Five9 Salesforce etc Preferred Certifications Power BI Tableau Google Data Analytics Lean Six Sigma Yellow Green Belt Excel or VBA Certification Key Competencies High attention to detail analytical mindset Independent deadline-oriented Strong communication and stakeholder management 2 Reporting and Scheduling Specialist Job Summary This role supports workforce optimization and performance management by handling scheduling real-time adherence and reporting to ensure SLA and productivity targets are met Key Responsibilities Create and optimize schedules based on forecasts Monitor real-time performance and adherence Generate reports on scheduling productivity KPIs etc Analyze data to identify trends and present insights Manage shift swaps leave requests and exceptions Support planning and shrinkage management Skills Experience Bachelor s degree in a related field 2-3 years in scheduling reporting within BPO contact center Proficient in WFM tools NICE IEX Verint Aspect etc Advanced Excel Power BI Tableau Google Sheets Google Data Studio basic SQL ACD CRM platforms Avaya Salesforce etc Preferred Certifications NICE Verint WFM Tableau Power BI Excel Expert Lean Six Sigma Yellow Belt Key Competencies Strong accuracy and detail orientation Analytical and problem-solving skills Positive time management and flexibility Strong coordination and communication Job Type Full-time Pay 16 072 02 - 21 586 37 per month Work Location In person Application Deadline 27 07 2025

📌 Planning And Scheduler (Tamil Nadu)
🏢 Appmith Technologies
📍 Tamil Nadu