Company Description As Accor we are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Do what you love care for the world dare to challenge the status quo Maintain complete knowledge of the following to include but not limited to All hotel features services hours of operation Hotel function space entertainment options menus and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities Answer incoming phone calls in a pleasant manner using Hotel s telephone etiquette guidelines Handle telephone enquiries according to departmental procedure Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Maintain a record of all clients and their profile Organize regular visits in accordance to a predetermined plan Prepare a monthly schedule to record all sales and other related activities for the preceding month Closely observe matters pertaining to competition sites prices services offered on a regular basis Determine and recommend prospective customers by analyzing historical and other statistical information and prepare customer call analysis reports Handle additional responsibilities as when delegated by the Management