About Revolut People deserve more from their money More visibility more control and more freedom Since 2015 Revolut has been on a mission to deliver just that Our powerhouse of products including spending saving investing exchanging travelling and more help our 65 million customers get more from their money every day As we continue our lightning-fast growth 2 things are essential to our success our people and our culture In recognition of our outstanding employee experience we ve been certified as a Great Place to Work TM So far we have 10 000 people working around the world from our offices and remotely to help us achieve our mission And we re looking for more brilliant people People who love building great products redefining success and turning the complexity of a chaotic world into the simplicity of a beautiful solution About the role Our Customer Support team is the first point of contact for millions around the world delivering fast thoughtful help when it matters most They re the voice of our customers working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut We re looking for an experienced Subject Matter Expert Training Specialist to conduct remote product training sessions You ll create varied engaging training materials and explain the most complicated things in the simplest way using your excellent communication and presentation skills Up to shape what s next in finance Let s get in touch What you ll be doingDesigning delivering and managing training programmes across all employee lifecycle stages onboarding career progression etc Creating and maintaining learning materials presentations e-learning courses using instructional design methods to drive effective learning Deploying learning methods such as coaching job-shadowing and online training Identifying training needs through KPIs job analysis appraisal schemes and consultation with business managers and actioning on the outcomes Developing internal L D processes to ensure efficiency of learning projects and plans Monitoring the success of learning plans through comprehensive results analysis Providing management with records of implemented actions Collaborating with key stakeholders on new product and process launches Contributing to team development through peer evaluations and coaching What you ll needFluency in English C1 level or higher Expertise in training or instructional design 1 years of experience in customer support complaints or FinCrime Experience with Google Suite and learning management systems LMS An understanding of adult learning theory and training methodologies The ability to design create implement and maintain effective training programmes and resources Exceptional presentation and coaching skills with a clear simple and engaging manner Impeccable verbal and written communication skills Excellent time and people management skills Teamwork skills and a collaborative approach to learning Great troubleshooting and problem-solving skills Multitasking skills to manage several tasks and priorities simultaneously The ability to work in a fast-paced international environment Nice to haveExperience in banking Knowledge of video and image editing Familiarity with data management tools such as Metabase and Looker Compensation range Poland PLN8 300 - PLN12 000 gross monthly Lithuania EUR2 200 - EUR3 300 gross monthly Other locations Compensation will be discussed during the interview process Final compensation will be determined based on the candidate s qualifications skills and previous experience Building a global financial super app isn t enough Our Revoluters are a priority and that s why in 2021 we launched our inaugural D I Framework designed to help us thrive and grow everyday We re not just doing this because it s the right thing to do We re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional creative products and services for our customers That s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural hard-working team Important notice for candidates Job scams are on the rise Please keep these guidelines in mind when applying for any open roles Only apply through official Revolut channels We don t use any third-party services or platforms for our recruitment Always double-check the emails you receive Make sure all communications are being done through official Revolut emails with an revolut com domain We won t ask for payment or personal financial information during the hiring process If anyone does ask you for this it s a scam Report it immediately By submitting this application I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact I confirm I have disclosed if applicable any previous employment with Revolut I accept that if any of the information given by me in this application is in any way false or incorrect my application may be rejected any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed By submitting this application I agree that my personal data will be processed in accordance with Revolut s Candidate Privacy Notice Notice This is a remote position based in India