We are Sinch Even if you don t know us by name or recognize our logo yet chances are you have used our products in one way or other We are leading global communication Platform CPaas provider - the connector between the two through our messaging voice and video solutions By year end Sinch will be close to 5000 employees in more than 50 countries with one of our engineering hub at Noida location Our APIs and platform deal with over 150 billion engagements annually Sinch 2nd largest cPaaS and messaging provider in the world is looking for an Executive Sr Executive - Customer Support at its Noida India location As our new ROLE you will Maintains customer relationship by responding to inquiries documenting actions Responds to customer inquiries by understanding inquiry reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customer s understanding of information and answer Familiarity with customer support tools such as Zendesk JIRA or Salesforce Ability to work in a fast-paced workplace and handle multiple priorities simultaneously Flexibility to work in various shifts 24 7 Support to support the customers L1 Support Single point of technical contact who can address technical queries and suggest best practices and coordination of issue management and problem resolution Work closely with L2 team to understand and close issues cases requirements Eligibility Criteria In order to contribute to this role you have Should be a Graduate from a recognized institute Min 1 to 2 years of experience in relevant field Fair knowledge about the basic hygiene practices followed in Customer Support Should be able to work in a 24 x 7 rotational shift role Strong communication and interpersonal skills Teamwork skills with a problem-solving attitude This is a work from office role based at our corporate head office Sector 132 Noida Big plus Experience in CRM Are you ready Join us on our journey We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates so please submit your resume as soon as possible in English Benefits Private Health Insurance coverage Accidental Coverage Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off Maternity Paternity Leave Wellbeing Programs Subsidized Meal Training Development Internal Mobility Competitive salary and Allowances Highly engaged collaborative and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup Global Mobility Program Opportunities Engaging Rewards Recognition programs

📌 Executive - Customer Support (Noida)
🏢 Sinch
📍 Noida