L3 Application Support Engineer (Night Shift)- Remote

Role & Responsibilities –

- Provide Level 3 support for our Stream+ platform.
- Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.
- Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
- Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently.
- Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.
- Assist in the release of hotfixes or patches in coordination with the development team.
- Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution.
- Share feedback with product and engineering teams regarding product supportability and customer pain points.
- This role requires to work from 8:00 AM to 5:00 PM CST hours.

Requirements & Qualifications –





- 5+ years of experience in a technical support role
- Strong proficiency in at least one programming language – Ruby, Golang, Python or Javascript.
- Solid knowledge of Microsoft SQL (MS SQL) for database maintenance and troubleshooting.
- Solid understanding of REST APIs and experience in troubleshooting API-related issues
- Experience with monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch)
- Proven experience in conducting root cause analysis (RCA) and resolving production issues.
- Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining Service Level Agreements (SLAs).
- Excellent communication skills to effectively interact with customers and internal teams.
- Ability to work independently and resolve production issues in high-pressure environments.
- Previous experience in CST shifts or a support-oriented role is preferred.

Apply- https://lnkd.in/gyeXm9nE

📌 Application Support Engineer (India)
🏢 W Energy
📍 India