Skills

- Well experienced in Customer Care operations

- Ability to monitor, track and improve lead conversion rates

- Excellent verbal and written communication skills

- Proficient in Call auditing

- Good knowledge in CRM

- Strong problem solving and escalation handling abilities

- Time management & ; workflow coordination skills

Knowledge in CRM and Whatsapp bot

Roles and Responsiblity

- Manage and supervise daily call inflow & Whatsapp bot communication and response flow

- Check for adequate call load and take steps to increase .

- Track & ; Monitor Call Quality & ; Call response Rate.

- Performance Conversion Metrics

- Monitor timely whatsapp broadcast execution and response turnaround time

- Handle call escalations & resolve issues with team and customer.

- Increase call to customer visit conversion ratio and report the same on a monthly basis.

- Coordinate with internal departments (pharmacy, front office, nurse team) for seamless operations.

- Train, guide & support and motivate customer care team to follow leads effectively.

Pay: ₹30,000.00 - ₹45,000.00 per month

Perks:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Manager - Customer Care (India)
🏢 Sethu Healthcare
📍 India