ob Title Service Advisor - Mahindra TractorsDepartment Service After SalesReports To Service Manager Workshop ManagerKey Responsibilities1 Customer Handling Greet customers and understand tractor service complaints clearly Explain service process cost estimate and delivery time Build long-term customer relationship trust Handle customer complaints professionally and ensure closure 2 Job Card Documentation Prepare Job Cards accurately as per Mahindra standards Record tractor details Model Serial No Hours Warranty Ensure correct complaint diagnosis entry Maintain service history customer records 3 Technical Coordination Coordinate with Mechanics Technicians for proper diagnosis Ensure correct repair methods as per Mahindra guidelines Explain technical issues to customers in simple language 4 Warranty Claims Identify warranty AMC FES eligibility Prepare and submit warranty claims correctly in Mahindra system Avoid rejection by ensuring proper documentation photos 5 Parts Inventory Coordination Coordinate with Spares department for availability Ensure genuine Mahindra parts are used Inform customer about parts replacement and costs 6 Service Delivery Quality Control Monitor repair progress ensure on-time delivery Conduct final inspection before delivery Ensure tractor cleanliness and customer satisfaction 7 Follow-up Retention Post-service follow-up calls Ensure repeat service visits Collect customer feedback handle negative feedback 8 System Reporting Update service data in Mahindra DMS SAP Daily service reports productivity pending vehicles Support audits Mahindra CSI requirements Skills Qualifications Diploma ITI BE Mechanical preferred Experience 1-5 years in Tractor Automobile service Fresher also can apply Good communication in Tamil Basic English Customer handling problem-solving skills Computer knowledge DMS Excel WhatsApp follow-ups Key Performance Indicators KPI Customer Satisfaction Index CSI Job Card accuracy First Time Right FTR Warranty claim approval rate Service revenue repeat customers Work Ethics Discipline Follow Mahindra SOP strictly Maintain workshop discipline Safety compliance at all times Honest transparent billing Job Type Full time Pay From 10 000 00 per month Benefits Paid sick time Work Location In person

📌 Service Advisor (Vandavasi)
🏢 Skyladder Outsourse India
📍 Vandavasi