Studio Manager - Aliens Tattoo Mission The Studio Manager is a dynamic motivated and experienced professional responsible for leading the studio to operational and financial excellence while ensuring an immersive premium customer experience This role blends sales leadership operational management and team mentorship with the ultimate goal of upholding Aliens Tattoo s brand standards and driving business growth The Studio Manager will oversee day-to-day operations lead artists and coordinators maintain P L accountability ensure exceptional hygiene and ambiance and foster a culture of creativity professionalism and high performance Key Responsibilities 1 Sales Revenue Growth Achieve and exceed monthly revenue targets for the studio Convert consultations and walk-in leads into confirmed bookings with a strong focus on upselling premium designs services and aftercare products Maintain a lead-to-booking conversion rate in line with company benchmarks Coordinate with the HQ sales contact centre and marketing teams for lead follow-ups and promotional activities Track and report sales metrics daily identify and act on opportunities to improve results Develop and implement local sales strategies and brand collaborations to increase visibility and attract new customers 2 Customer Experience Excellence Deliver a personalised premium and immersive customer journey from consultation to aftercare Conduct and manage both in-studio and virtual consultations with the design team and clients Ensure all customers receive timely aftercare follow-ups encouraging repeat visits Handle customer feedback resolve complaints professionally and escalate issues when necessary Maintain a studio ambiance consistent with Aliens Tattoo s brand vibe vibrant welcoming and professional 3 Studio Operations Management Oversee all day-to-day operations including appointment scheduling artist allocation and adherence to hygiene safety protocols Open and close the studio per SOP ensuring all operational checklists are completed Maintain cleanliness music lighting and branding elements as per brand guidelines Monitor and manage inventory request supplies track usage and control costs Manage petty cash expense reporting and ensure accurate daily reconciliation of cash card and UPI payments Ensure all operations comply with health safety and legal regulations including data protection 4 Team Leadership Development Supervise and mentor artists coordinators and support staff ensuring high morale and performance Create and manage shift schedules to ensure optimal staff coverage Conduct daily briefings to align the team on bookings targets and special requirements Facilitate skill development training sessions for artists and coordinators including sales techniques hygiene standards and customer service excellence Foster a positive inclusive and collaborative work environment that reflects the company s culture Address team conflicts promptly and maintain a healthy respectful work atmosphere 5 Financial Data Management Manage and monitor the studio P L ensuring profitability through cost control and revenue growth Prepare budgets track variances and implement corrective actions when necessary Maintain accurate CRM records for leads consultations and customer history Provide daily weekly and monthly reports to the reporting manager on sales operations and customer satisfaction metrics Key Skills Competencies Solid sales and negotiation skills with a proven track record of meeting targets Excellent communication and interpersonal skills Leadership and people management abilities with a motivational approach Strong problem-solving and conflict resolution skills Organised detail-oriented and able to multitask effectively Customer-first mindset with the ability to create memorable experiences Proficiency in CRM tools and comfort with data-driven decision-making Qualifications Experience 2-4 years in retail sales operations or a premium luxury customer-facing role Experience managing a team in a fast-paced service driven environment o Basic understanding of inventory and finance management Track record of delivering revenue growth and high customer satisfaction Performance KPIs Monthly revenue achievement vs target Lead-to-booking conversion rate Customer satisfaction feedback scores Timeliness of design delivery Inventory accuracy and cost control Adherence to brand SOPs and hygiene standards Job Type Full-time Pay 40 000 00 - 50 000 00 per month Benefits Provident Fund Work Location In person

📌 Studio Manager (goa)
🏢 Aliens Art
📍 Goa