Job Title - Security Operations Center SOC Operator Management Level CL11 Analyst Location Pune PDC3C Hinjewadi Must have skills Excellent verbal and written communication skills Access control alarm monitoring CCTV monitoring Risk monitoring Handling safety security related calls from employees Good to have skills Experience in Global Security Operations Center Regional Security Operations Center Sending mass notification people advisory to employees travel advisories Job Summary The SOC Operator will be responsible for assessing analyzing and responding to incidents related to safety and security for the APAC region The role requires daily use of tools systems e g access control video management risk feeds to detect the impact to Accenture s people products property or brand image and alert the appropriate response stakeholders Specifically incidents may range from extreme weather conditions political instability crime terror civil unrest and other personnel issues In addition the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers static employees and potentially third parties This role will be based in Hinjewadi Pune Maharashtra and reports to the SOC Shift Supervisor Roles Responsibilities Monitor and operate security systems including access control and CCTV along with environmental monitoring and mass notification systems Respond quickly and initiate action related to alarms phone calls and environmental monitoring and alerting systems Notify assist and direct external emergency personnel and internal resources as necessary Dispatch security officers or law enforcement personnel for alarm response calls for service and emergency situations Execute protocols and communicate at all levels across the APAC region to employees site security leads safety security staff or contracted officers as needed Manage information flows to and from an incident Maintain operational logs conduct daily shift checklists handover reports and incident reports Ensure all forms of communication such as e-mails phone conversations and client interactions are conducted in a courteous and professional manner confidentially and documented appropriately Coordinate with Accenture s Corporate Security regional leads on incident detection and management Coordinate with Accenture s Corporate executive protection leads on incident detection and management Ensure that complete and accurate information is entered into the incident management system Utilize and execute protocols and standard operating procedures to effectively manage global incidents Monitor travel safety and security of the company s staff Maintain situational awareness of current global current events Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed Initiate mass communication notifications as required Notify leadership of events affecting business operations and employees Ensure proper handling of highly confidential information Perform other duties assigned by supervisors related to security and safety Additional Information Experience with CCTV video management and access control systems such as Genetec video solutions or CCure 9000 Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker Great active listening skills Rapport building skills Patient and empathetic attitude Adaptability and flexibility Ability to analyze threats and envision potential or real time impact to operations Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills Strong Customer Service skills Strong consensus team building and negotiating skills Ability to work overtime on short notice Strong cultural sensitivities Be able to type a minimum of 35 words per min Excellent written and verbal communication skills Ability to multitask in a fast-paced at times stressed work environment Robust team player Comfortable with high-tech work environment and constant learning of current tools and innovations Proficient in Microsoft Windows and Office Suite Experience Minimum 3-5 year s of experience is required Educational Qualification Degree in any stream About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process Accenture is committed to providing veteran employment opportunities to our service men and women

📌 Security Operations Center -senior Analyst (Pune)
🏢 Accenture
📍 Pune