Job Title CRM Executive Location Sahibabad Industrial Area 4 Ghaziabad Experience 1-3 Years Job Summary We are looking for a customer-focused CRM Executive who is fluent in Tamil and Malayalam to manage customer interactions maintain CRM records and ensure high levels of customer satisfaction The role involves handling inbound and outbound communication resolving customer queries and coordinating with internal teams Key Responsibilities Handle customer calls emails and messages in Tamil and Malayalam Maintain and update customer data in the CRM system Resolve customer complaints and escalate issues when required Follow up with customers regarding inquiries orders and service requests Coordinate with sales service and operations teams for smooth resolution Ensure timely and accurate customer communication Prepare daily weekly CRM and call reports Maintain professionalism and a positive brand image at all times Required Skills Qualifications Fluency in Tamil and Malayalam mandatory Good communication skills in English and Hindi preferred Basic knowledge of CRM software and MS Office Robust interpersonal and problem-solving skills Customer-centric approach with attention to detail Ability to work independently and in a team Preferred Candidate Profile Experience in CRM Customer Support Call Center role Retail service industry or B2C experience is an added advantage Willingness to work in shifts if applicable CTC As per company standards Working Days 6 Days Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person