Project Role Business Architect Project Role Description Identify opportunities to deliver tangible business value by assessing the current state capturing high-level requirements and defining business solutions Translate business needs into technology-enabled solutions and operating models Support transformation by developing business cases and guiding implementation of key initiatives Must have skills Microsoft Dynamics 365 Technical Architecture Good to have skills NA Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Summary Seeking a forward-thinking professional with an AI-first mindset to design develop and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation efficiency and business transformation Roles Responsibilities Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges automate processes and integrate intelligent insights into enterprise workflows for measurable impact Professional Technical Skills Strong grasp of Generative and Agentic AI prompt engineering and AI evaluation frameworks Ability to align AI capabilities with business objectives while ensuring scalability responsible use and tangible value realization Skill Microsoft Dynamics 365 Technical Architecture Experience 10-12 years in D365 CRM Implementation Consulting Summary This role combines deep technical expertise in Dynamics 365 CRM with hands-on experience in deploying Gen AI capabilities to enhance customer engagement automation and decision-making You will work closely with the functional architect and business stakeholders to execute process improvements perform detailed fit-gap analysis and apply modern automation and AI capabilities to deliver measurable outcomes A typical day involves working with business users to understand requirements configuring D365 CRM based on best practices experimenting with AI-assisted tools Copilot AI Builder Power Automate and improving user adoption Roles Responsibilities o Act as a functional expert in Dynamics 365 CRM during workshops requirement gathering and solution design discussions o Collaborate with the Solution Enterprise Architect to convert business requirements into scalable configurations o Execute fit-gap analysis prepare functional design documents and validate end-to-end process flows o Configure D365 CRM modules and support AI-driven features Copilot setup Power Automate AI Builder workflows o Work with cross-functional teams Finance Commerce Technical to ensure seamless solution alignment o Support testing cycles - SIT UAT data validation and production readiness o Contribute to creation of reusable assets accelerators and knowledge documentation o Mentor consultants and analysts in the project promote high-quality delivery standards Professional Technical Skills Must Have Skills o Proficiency in Microsoft Dynamics CRM Technical o Lead the implementation and customization of Microsoft Dynamics 365 CRM modules Sales Customer Service Marketing o Design scalable CRM workflows dashboards and integrations with enterprise systems o Ensure high performance security and compliance of CRM solutions o Hands-on experience configuring and customizing the CRM application o Develop and deploy Gen AI-powered features such as intelligent chatbots Copilot extensions automated content generation and predictive insights o Integrate Azure OpenAI Copilot Studio and other Gen AI services into CRM workflows o Working experience with AI automation capabilities such as Power Automate AI Builder Copilot in D365 and Power Platform Valuable to Have o Exposure to Power Apps Power BI or integration touchpoints o Implement CI CD pipelines for CRM and AI deployments using Azure DevOps Leadership Behavioral Skills o Fast learner with a strong curiosity for new technologies o Excellent problem-solving and critical-thinking ability o Strong verbal and written communication o Ability to manage time tasks and client expectations independently Additional Information o Client-facing role with frequent stakeholder interactions o This role is part of the elite consulting capability focused on transformation and innovation not just traditional implementation o Opportunity to upskill toward Solution Architect career path o The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical 15 years full time education

📌 Business Architect (Tamil Nadu)
🏢 Accenture
📍 Tamil Nadu