Company Parth Prints Reporting To Packaging Head Location Surat Role Overview The Telecaller will be responsible for handling inbound and outbound calls converting IndiaMART packaging inquiries into qualified leads maintaining follow-up discipline and supporting the sales team with appointment setting lead filtration and client communication The role requires robust communication skills fast response time and an understanding of printing packaging products Key Results Area KRAs A Lead Handling Qualification Handle all incoming IndiaMART packaging leads promptly and professionally Make outbound calls to new inquiries received through IndiaMART website referrals and offline sources Understand the client s requirement related to Packaging boxes Labels stickers Custom printed materials Paper quality size quantity finishing Qualify leads and forward potential clients to the sales team B Follow-up Conversion Support Maintain regular follow-ups with interested clients until the appointment order is confirmed Share catalogues sample photos and company profile when required Set appointments for the sales team for high-potential leads Ensure no lead is missed or dropped due to poor follow-up C Documentation CRM Management Update daily calling reports and follow-up status in CRM Excel Maintain proper record of IndiaMART leads New leads Hot warm cold leads Converted not converted reasons Coordinate with the sales team for quotation and order updates D Communication Client Assistance Provide accurate product information such as paper type printing method delivery timeline basic costing inputs etc Handle customer objections politely and confidently Guide clients to share artwork job details quantity and required specifications E Coordination with Internal Teams Coordinate with the designing team for artwork clarity and client requirements Coordinate with production department for delivery timeline updates Support sales executives by preparing lead briefs before they visit clients Required Skills - Core Skills Excellent communication telephone etiquette Strong follow-up discipline Basic understanding of printing packaging materials Ability to handle IndiaMART dashboard lead response chat inquiry tracking Ability to explain product details confidently Lead generation appointment setting skills Soft Skills - Polite and confident speaking Listening skills Patience and customer-handling ability Result-oriented mindset Time management multitasking Required Experience - 0-2 years of experience in telesales telecalling customer service Experience with IndiaMART leads is a strong advantage Basic computer knowledge Excel WhatsApp Business email Job Type Full-time Pay 12 000 00 per month Work Location In person

📌 Telecaller (Gujarat)
🏢 Parth Print Point
📍 Gujarat