Key Responsibilities Handle incoming calls emails and customer queries professionally Coordinate with operations and technical teams to resolve service requests Maintain service logs records and customer interaction updates in the system Follow up with clients on complaints pending tasks and service satisfaction Ensure timely communication of service schedules technician visits and updates Assist in preparing daily weekly reports related to customer service operations Escalate issues to the concerned team when required and ensure closure Support the overall customer experience by maintaining a courteous and solution-oriented approach Requirements 0-3 years of experience in customer service preferably in facility management or related industries Strong communication and interpersonal skills Basic computer proficiency MS Office email handling data entry Ability to multitask prioritize and manage time efficiently Positive attitude patience and willingness to learn Freshers with good communication skills may also apply Additional Details Work Location Mala Thrissur Work Timings As per company policy Salary Based on experience and company standards Job Type Full time Work Location In person

📌 Customer Service - Freshers Ba/bcom/bsc (Kerala)
🏢 Dtech Information technology and outsourcing pvt
📍 Kerala