Job Title Assistant Manager - HR Operations Experience 5-7 Years E-commerce Logistics Quick Commerce Education Any Graduate Preferred HR Logistics Budget 45 000 CTC Month Location Surat or Ahmedabad Travel across Surat Vadodara Ahmedabad Age Criteria 27-38 Years Key Responsibilities 1 Training Development Conduct training sessions for riders telecallers ground HR teams and new hires Organize periodic refresher and skill-enhancement training programs Perform training audits to evaluate effectiveness and identify improvement areas 2 Rider Engagement Retention Implement engagement activities to boost rider morale and satisfaction Address rider grievances and ensure prompt resolution Manage rider onboarding coordination and retention strategies to reduce attrition 3 Team Vendor Coordination Support the hiring team to resolve recruitment and operational challenges Coordinate with vendors for rider hiring documentation and compliance Manage vendor payments and ensure timely settlements 4 Strategy Marketing Initiatives Develop strategies for rider attraction and retention Plan and execute marketing promotional activities for rider acquisition Design and manage incentive programs for riders telecallers and recruiters 5 Reporting MIS Management Maintain accurate data and prepare MIS reports for training recruitment and operations Track training results engagement metrics and incentive performance 6 Travel Operational Coordination Travel across assigned cities for training audits research and operational support Required Skills Experience 5-7 years of experience in Training Operations or Rider Management Solid communication presentation and interpersonal skills Must have experience in team handling and grievance management Proficient in MS Excel and reporting tools Mandatory experience in rider handling Willingness to travel as required