We are seeking a proactive and technically skilled IT Support Executive to join our BPO operations team The role involves providing first-level technical support to employees ensuring smooth IT infrastructure functioning and resolving technical issues in a high-volume setting Key Responsibilities Provide technical support hardware software and network to end-users across BPO operations Install configure and maintain desktops laptops and related IT equipment Troubleshoot system errors email issues and application-related problems Monitor and maintain IT assets ensuring security and compliance with company standards Manage user accounts access rights and passwords in line with IT policies Escalate complex issues to senior IT or vendor support when necessary Ensure timely resolution of IT tickets while maintaining service-level agreements SLAs Support IT infrastructure for new joiners system setup email configuration access provisioning Maintain accurate documentation of IT issues solutions and asset inventory Assist during software rollouts updates and system upgrades Required Skills Competencies Strong knowledge of Windows OS MS Office and basic networking Familiarity with ticketing systems antivirus tools and remote desktop applications Good troubleshooting and problem-solving skills Strong communication skills to support non-technical users effectively Ability to work independently during night shift hours Strong sense of responsibility urgency and customer service orientation Qualifications Bachelor s Degree Diploma in IT Computer Science or related field 1-3 years of experience in IT support preferably in a BPO environment Certifications like CCNA MCSE CompTIA A N will be an added advantage Compensation Salary Upto 35 000 per month Fixed Shift Night Shift 9 00 PM - 6 00 AM Apply Now If you are a motivated IT professional with strong problem-solving skills we invite you to join our growing BPO team in Ghansoli Navi Mumbai HR Contact 91 (phone hidden) Email id - hr kenicoglobal com Job Type Full-time Pay 20 000 00 - 35 000 00 per month Work Location In person

📌 It Support | Night Shift| Navi Mumbai (Maharashtra)
🏢 Kenico Solutions and Services
📍 Maharashtra