Handle live chat support to assist clients with queries about training programs certification processes enrollment and course materials Respond to email enquiries promptly and professionally Manage inbound and outbound calls as needed for client follow-ups or clarifications Provide accurate information about training programs certification validity and timelines Coordinate with internal teams Training Certification Tech Support to resolve escalated issues Maintain proper documentation of client interactions and updates in ERP tools Ensure high levels of customer satisfaction and adhere to defined service Identify recurring issues and suggest improvements to streamline the support process Qualifications Bachelor s degree Senior-level typing skills with high-speed typing and 100 accuracy Excellent communication skills both written and verbal Candidates with 6 months to 1 year of experience are preferred Job Type Full time Pay From 13 000 00 per month Work Location In person

📌 Semi Voice Process - Freshers (Tamil Nadu)
🏢 Empowering Assurance Systems
📍 Tamil Nadu