Interpolitan has a purpose to empower global opportunities for our clients partners and people We offer tailored services and multi-currency solutions for seamless local and international transactions helping businesses and individuals overcome traditional banking barriers In the past financial journeys were fraught with red tape slow systems and arbitrary transaction limits Now everything has changed Thanks to our unique approach Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide We re a values-led organisation and place integrity at the heart of every decision As we expand both domestically and internationally these core principles empower us and help us drive growth and the development of company culture in an ethical way Our global business has team members in the UK India UAE and Canada We re looking for talented innovators who are passionate positive and capable of thinking outside the box to solve challenges We ve recently been recognised as one of the Best Companies to Work For 2025 and that recognition speaks to the culture we ve built Our clients expect high standards and a discreet tailored service And so do we If you share our values and would like to be part of our journey we encourage you to apply for one of our open roles About The Role Interpolitan Money is looking for a proactive and dedicated Associate for our Client Services team In this role you will contribute to providing exceptional service to our diverse client base across various regions and time zones Your focus will be on engagement client support and ensuring that interactions consistently reflect our commitment to excellence You will be an essential part of the team dedicated to creating a seamless and positive experience for our clients What You ll Be Doing Responding to client inquiries through various channels including phone email and live chat with a positive and warm approach Ensuring the highest level of client satisfaction through problem resolution information provision and follow-up support Conducting compliance procedures accurately and confidentially to maintain the integrity of client data Engaging proactively with new clients during onboarding to ensure their experience is smooth and welcoming Identifying opportunities for relationship growth through effective communication and understanding client needs Requirements Minimum of 3 years of experience in client services client support or related fields in financial services or banking environment 3 years of experience handling inbound and outbound calls with clients in the UK US and EU regions Experience in cross-border payments banks FinTechs etc Excellent verbal and written communication skills with the ability to engage positively with clients A proactive and solution-oriented mindset with a keen focus on client satisfaction Comfortable with technology and experienced in using CRM software to manage client interactions Flexibility to work during various shifts including early mornings and late night shifts as required to support global clients Notice period of up to 2 months Working knowledge of key payment mechanisms across the UK US and EU markets including FPS CHAPS BACS and SEPA Willingness to work from the office five days a week Experience using CRM systems such as Zendesk Salesforce or HubSpot Benefits Opportunity to learn and develop new skills Quarterly team celebrations Attractive Employee Private Health 25 days annual leave Compulsory Birthday off ESOP Participation 2 days annually to volunteer for an initiative or charity Annual company Unplugged Week Why You ll Love Working Here Be part of a fast-growing internationally recognised business shaping the future of alternative banking Deliver impact across a global client base with the autonomy and support to do meaningful work Access opportunities for growth whether through cross-functional projects regional exposure or internal development pathways Join a cooperative values-driven team where excellence discretion and ambition are celebrated Benefit from structured training leadership visibility and a hybrid work model designed to bring out your best Ready to take the next step in your career journey Submit your application today and help shape the future of finance Interpolitan is an equal opportunity employer We are committed to building a diverse and inclusive work environment where we learn from each other We welcome people from diverse backgrounds experiences abilities and perspectives and believe our differences add value to our organisation