India Job Family Group Information Technology IT Worker Type Regular Posting Start Date September 29 2025 Business unit Projects and Technology Experience Level Experienced Professionals What s the role As a Senior Software Engineer - Full Stack you will play a key role within Shell s Customer Operations Service Operations Management SOM team supporting customer fulfilment across B2B and B2C operations in over 30 markets and 15 languages This role contributes to Shell s customer journey - from initial contact to order placement and delivery - by enabling seamless digital experiences and touchless ordering through scalable cloud-based solutions Working within a global team that processes millions of transactions annually the engineer will help deliver creative human-centered digital products using Agile methodologies The position emphasizes automation anomaly detection and operational excellence aligning with Shell s ambition to be the Digital Service Partner of Choice through customer-centricity AIOps and performance-driven engineering What you ll be doing Ensure the performance responsiveness and availability of applications Proactively identify troubleshoot and escalate issues in real-time collaborating with end-users and internal experts to minimize business impact Maintain high standards of code quality organization and automation Collaborate with cross-functional teams to perform operational tasks and support application lifecycle management Operate and manage systems at scale prioritizing availability and resiliency Support product development by delivering new features to production with a focus on quality and uptime Conduct deep incident analysis to identify and resolve root causes Participate in on-call rotations and provide timely issue resolution Coach and mentor fellow Software Engineers within the team What you bring 9-12 years of experience in Full Stack Development within corporate IT Operations At least 5 years of hands-on experience with backend technologies such as Node js TypeScript GoLang and GraphQL 5 years of proficiency in frontend technologies including React and Swift Experience with database technologies such as PostgreSQL CosmosDB and MSSQL Skilled in building data-rich JavaScript HTML CSS applications Strong experience in containerization and cloud technologies Docker Kubernetes and Microsoft Azure AWS GitHub Terraform Jenkins CircleCI SonarQube and EFK Stack Solid foundation in Computer Science fundamentals including data structures algorithms object-oriented design and systems architecture Excellent analytical problem-solving coding testing and automation skills Passion for improving performance accessibility and reliability Knowledge of DevOps practices and Continuous Integration Continuous Deployment pipelines Experience in IT application support ITIL processes and IT service management Ability to navigate conflict and ambiguity effectively Good understanding of large-scale distributed systems in practice including multi-tier architectures application security monitoring and storage systems Proven track record of delivering results against stretch targets Strong stakeholder management interpersonal communication and negotiation skills Demonstrated ability to drive delivery excellence in a matrix organization through influence and collaboration Ability to operate in a virtual cross-cultural environment Willingness to take periodic calls outside working hours to support global operations What we offer You bring your skills and experience to Shell and in return you work with talented committed people on one of the most important challenges facing our planet You ll have the opportunity to develop the skills you need to grow in an environment where we value honesty integrity and respect for one another You ll be able to balance your priorities as you become the best version of yourself Progress as a person as we work on the energy transition together Continuously grow the transferable skills you need to get ahead Work at the forefront of technology trends and practices Collaborate with experienced colleagues with unique expertise Achieve your balance in a value-led culture that encourages you to be the best version of yourself Benefit from flexible working hours and the possibility of remote mobile working Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are among the best in the world Take advantage of paid parental leave including for non-birthing parents Join an organization to become one of the most diverse and inclusive in the world We strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientation and life experiences to apply Grow as you progress through diverse career opportunities in national and international teams Gain access to a wide range of training and development programs We d like you to know that Shell has a bold goal to become one of the world s most diverse and inclusive companies You can get to know more about how we re working towards that goal After you submit your application you will receive an email providing a link to an online assessment that is a mandatory part of the process The email will come from HireVue - please check your spam junk mailbox if you do not see the email Once completed your application will be reviewed to determine next steps Thank you for your interest in Shell - Shell in India Shell is a diversified energy company in India with 13 000 employees and presence in Integrated Gas Downstream Power Renewable and Upstream Additionally we have deep capabilities in R D digitalization and business operations Our global strategy Powering Progress is designed to generate value for our shareholders customers and the wider society and focuses on creating more value with less emissions The strategy supports our purpose of providing more and cleaner energy solutions with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050 As India moves towards its target of net-zero emissions by 2070 Shell India aims to play a leading role in securing vital energy for today while investing in and helping to build the energy system of the future through strategic investments in the country Our Lubricants business serves over 50 000 consumers through a strong network of over 200 distributors and operates an end-to-end value chain that spans conceptualization development and production at a world-class blending plant at Taloja Through our 350-plus retail stations we offer an integrated mobility experience including fuels cafes and convenience stores with a prominent network of EV recharging facilities Shell owns and operates an LNG re-gasification terminal at Hazira Surat with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India s growing demand for gas across sectors In 2022 Shell acquired Spring Energy in a 1 55 billion deal to build an integrated energy transition business in the country Spring is a leading renewable energy company in India which develops and manages solar wind and hybrid power generation facilities and infrastructure Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally working as a delivery engine for core technical digital and finance processes pioneering digital innovation and cutting-edge technologies across the energy sector We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector We are committed to positively contributing to the communities in which we operate through programs on STEM Education Skilling and Livelihood across India We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon We also have strategic investments in new energy companies such as Husk Power d light Orb Energy and Cleantech Solar DISCLAIMER Please note We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time including prior to the advertised closing date Before applying you are advised to read our data protection policy This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell Shell Group companies around the world The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand Shell is an Equal Opportunity Employer