JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Ensures resets back to agreed format including owning Explicit Deck policy and associated reporting to Workspace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace Client Stakeholder Management in support of the Site Lead Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client as reflected by Client feedback Operations Management Functional operational control to deliver excellence every time Managing Soft services related operations Interfacing with the pest control for carrying out the pest control activities at the facility Interacting with the Housekeeping vendor collecting all documents from the vendor for compliance audit Taking facility rounds and find out snags and raising tickets for the same Preparing the Daily Weekly and Monthly reports Ownership of the Day to day administration including reports generation of the stocks tracker Follow up and close the tickets logged Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints Involve in Vendor staff Training Development Implement service tasks procedures and policies and measure performance Provide comprehensive workspace management for the office premises Be able to resolve problems or improve operations Implementation of service task procedures and policies Assist with critical out-of-hours issues participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Coordinate manage and oversee vendors to perform a wide range of workspace-related services Work with all related parties on timely delivery of all services When necessary raise risks to Workspace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together