Serve as the primary point of contact for customers post-sale e g after booking agreement until handover Manage and track customer correspondence documentation and payment schedules Address and resolve customer inquiries concerns or complaints promptly and professionally Coordinate with internal departments e g Sales Legal Accounts Construction to ensure smooth customer experience Communicate project updates possession timelines and legal documentation requirements to customers Conduct customer satisfaction surveys and collect feedback to improve service quality Ensure timely collection of payments as per the agreed-upon schedule Maintain accurate and detailed customer records in the CRM system Facilitate the handover process including site visits and final documentation Requirements Proven experience in Customer Relations Service preferably within the real estate industry Robust communication written and verbal and interpersonal skills Excellent conflict resolution and problem-solving abilities Proficiency in using CRM software and Microsoft Office Suite In-depth knowledge of real estate documentation payment structures and processes is a plus High level of patience empathy and professionalism in dealing with customers Bachelor s degree in a relevant field e g Business Administration Communications Ability to manage multiple accounts and prioritise tasks effectively