Role Parameters Parameter Weight A A B C D E CSO MoM CASA NTB Nos 5 8 6 6 5 CSO Incremental MoM CASA AMB Value Through NTB Accounts Rs Lacs 15 5 4 3 2 CSO LI GI MF - Net Revenue in Rs lacs Total Yearly Income 7 5 2 1 8 1 5 1 2 CSO 3 MoM TRV Growth of Mapped Book Subject to min MoM TRV growth as per Target in Rs Lacs A A 4 B 3 C D 2 E 1 10 4 3 2 1 CSO Inc HH PH on Mapped Book 7 5 12 10 8 5 CSO Mapped Book Customer meetings Coverage 5 NA NA NA NA CSO Welcome calling and onboarding Customers 100 of NTB A cs of the Branch 10 NA NA NA NA CSO Branch Audit Regulatory Compliance Low IAD Rating NIL adverse comment observation during branch RBI regulatory visits 10 NA NA NA NA CSO Branch Customer Service FTR TAT on CASA SR 10 0 NA NA NA NA CSO Branch Customer Service Customer education on Digital channels Handling customer queries and Customer compliants 10 0 NA NA NA NA CSO Branch Operations Compliance Re KYC Inoperative accounts activation RMU CRL Pending leads 10 NA NA NA NA CSO 1 Self Sourced GL disb per month min 1 lac Ticket size - Booster of 10 NA 100

📌 Customer Service Officer (Hoshiarpur)
🏢 equitas small finance bank
📍 Hoshiarpur