Line of Service Internal Firm Services Industry Sector Not Applicable Specialism Operations Management Level Senior Associate Summary At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Summary PwC Technology is the global IT organization in PwC providing a range of shared services and technology standards to over 350 000 people across 150 PwC member firms This role is within the Engineering team that delivers the Endpoint Experience service to PwC member firms The Endpoint Experience Service delivers a consistent user experience to all mobile MAC Windows and VDIs to PwC staff This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes The successful candidate must have prior experience in supporting Windows 10 and 11 Responsibilities Resolving escalated support tickets and managing the queue in ServiceNow Evaluating the documentation provided by design teams and ensuring the Operations team delivers the change successfully This involves QA of solution and adhering to formal change management processes Documenting operational processes and creation of KB articles Ability to analyze data using Excel Collaborate with vendors internal teams to understand and troubleshoot Windows Endpoint related issues Mandatory skill sets At least two years experience in supporting Windows in an enterprise workplace Proficiency with Endpoint management tools and techniques VMware Workspace ONE Microsoft Intune Deep understanding of Windows Operating Systems Windows 10 Windows 11 Familiarity with Active Directory Group Policy and other Windows Core Services Knowledge of PowerShell scripting and Automation Proven track record of resolving problems and designing analyzing technical solutions Excellent written and verbal communication ability in English Self-organized - can organize their time without being micromanaged Preferred skill sets Active Directory GPO Windows Operating System Intune and WorkspaceOne Years of experience required 4 year s of relevant experience Education qualification Bachelor Degree in Information Technology Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor Degree Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills Windows COM Optional Skills Accepting Feedback Accepting Feedback Active Listening Amazon Web Services AWS Analytical Thinking Apptio Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations CloudOps Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication Creativity CrowdStrike Dynatrace APM Embracing Change Emotional Regulation Empathy 18 more Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date

📌 In-senior Associate - Endpoint Engineer - Windows – It Security – Ifs – Pan India (Bengaluru)
🏢 PwC
📍 Bengaluru