Position Overview We are seeking a highly skilled and experienced Adobe Real-time Customer data platform RTCDP and Adobe Journey Optimizer AJO consultant to join our growing MarTech team The ideal candidate will be responsible for support maintenance design use case development and implementation within the Adobe Experience Platform ecosystem RTCDP AJO CJA Key elements of the role involve handling technical issues and ensuring our customers are set up for success You will field questions log and work on high priority issues meet with Customers regularly and manage escalations while working with the Client s team and Adobe Support team The over-arching goal is to ensure that you can anticipate and avoid issues identify and mitigate against risk You will also be required to fully document all customer cases and customer problem interactions to ensure business growth and customer satisfaction Key Responsibilities Adobe RT-CDP Platform Expertise Serve as a platform expert with POC or implementation experience in Adobe Experience Platform Real-Time CDP Hands-on experience configuring Adobe Experience Platform RTCDP including creating schemas ingesting data from a variety of sources configuring identity resolution profiling segmentation and connecting destinations for activation using RT-CDP Experience with AEP data ingestion transformation and activation is needed Expert knowledge of Data Architecture ETL and AEP Data Schema Strong understanding of data modelling principles and best practices within the AEP ecosystem Responsible for maintaining robust data pipelines Proficient in AEP APIs Web SDKs Mobile SDKs and integrations with other MarTech platforms Adobe Journey Optimizer Adobe Target Customer Journey Analytics etc Troubleshoot and resolve data quality issues and performance bottlenecks AJO Platform Expertise Design build and optimize custom journeys to support complex campaign logic and real-time personalization using Adobe Journey Optimizer Strong understanding of AJO modules including but not limited to Campaigns Journeys along with activities involved in it - Events Audience Orchestration activities Content Fragments Channel configurations Campaign development experience- Build and execute AJO Campaigns with relevant Target list API based OR read segment or audience qualification and using various communication channels like Email SMS Push notifications Monitor campaign performance run tests and report on KPIs using AJO out of the box reports - Solid understanding of the out of the box reports for AJO journey and Campaigns 24-Hrs and All-time reports analyze the Campaign effectiveness insights Technical issue resolution - Diagnose troubleshoot and resolve technical issues Project Management Collaboration Effectively communicate technical concepts to both technical and non-technical audiences Collaborate with cross-functional teams e g Martech Marketing Operations Adobe Support to understand the issues and support fixing problems Collaborate with team members and stakeholders to ensure successful project outcomes Stay abreast of the latest advancements in AEP and related technologies Continuously learn and expand your knowledge of data management data science and customer experience Positive to have Adobe Experience Cloud tool certification either Adobe RT-CDP Adobe Journey Optimizer is a plus Experience with Adobe Target Customer Journey Analytics Adobe launch is a plus Knowledge of Experience with Adobe Launch Adobe Web SDK Mobile SDK is a plus Experience with agile methodologies and project management is a plus Knowledge of Web Technologies like HTML and CSS would be a plus Good to have knowledge and understanding to develop and implement custom solutions within the AEP environment using Adobe REST APIs and scripting languages e g JavaScript Python and other relevant tools for any required automation use-cases Key Skills Qualifications Bachelor s degree in computer science Engineering or a related field or equivalent experience Overall IT Experience of 6 years with minimum 2 years of hands-on development experience with Adobe Journey Optimizer AJO and Adobe RT-CDP Familiarity with Adobe Experience platform stacks RTCDP AJO CJA data integration processes data privacy regulations GDPR CCPA and best practices for managing customer data in AEP ecosystem Proficiency in SQL and intermediate to advanced data analysis Experience with Adobe REST APIs to investigate and resolve data related issues Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals Proven ability to diagnose and troubleshoot complex implementation issues

📌 Associate Process Manager (Maharashtra)
🏢 eClerx
📍 Maharashtra