Job Title Student Relations Officer Location Kollam Job Summary We are seeking a student-focused Student Relations Officer to ensure learners have a smooth and positive experience throughout their journey with us In this role you will be the bridge between students and the academic operations teams supporting learners from enrollment to course completion in a fast-paced EdTech environment Key Responsibilities Act as the primary point of contact for enrolled students addressing queries and resolving concerns Guide students on course navigation learning platforms and digital tools Support students with scheduling attendance exams and certification processes Monitor student engagement and proactively follow up to reduce dropouts Collect feedback to improve student experience and report insights to management Coordinate virtual and offline student engagement activities orientation workshops webinars Maintain accurate student records in the CRM LMS system Collaborate with academic and sales teams to improve retention and satisfaction Requirements Bachelor s degree Education Management Psychology or related field 1-3 years of experience in student relations academic counseling EdTech or customer service Strong communication empathy and problem-solving skills Ability to handle student issues with patience and professionalism Familiarity with CRM LMS tools and MS Office Proactive organized and able to multitask in a digital-first setting Contact 96450 86664 Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Leave encashment Work Location In person

📌 Student Relationship Officer (Kollam)
🏢 IPCS Global
📍 Kollam