A Guest Relation Manager GRM is responsible for ensuring that guests have a pleasant and memorable experience They act as the bridge between the guests and the management addressing concerns providing assistance and maintaining high standards of customer service job role Greet and welcome guests warmly ensuring they feel valued Handle guest check-in and check-out processes smoothly Address guest inquiries requests and complaints promptly and effectively Coordinate with different departments housekeeping F B front office etc to meet guest needs Maintain guest profiles and preferences for personalized service Oversee VIP and special guest arrangements Monitor guest satisfaction through feedback surveys and reviews Train and supervise guest relation executives assistants Ensure company service standards and hospitality protocols are followed Handle escalations and resolve service-related issues professionally Job Type Full-time Pay 30 000 00 - 40 000 00 per month Advantages Food provided Work Location In person

📌 Guest Relations Manager (West Bengal)
🏢 smoke box
📍 West Bengal