Key Responsibilities Support the HR Admin transaction processing to cover processes like employee data changes terminations retirements current hires etc Monitoring team s performance against the agreed SLAs Escalation Management Identify trends and high volume transactions that may indicate org wide issues and get the team prepared to handle such high volumes at times Train and develop team members Provide constructive feedback to team members to improve their performance Create developmental plans for each team member Create the back up plan for handling of unforeseen or seasonal volume fluctuations Ensures process compliances Knowledge Management compliances to meet the client internal commitments Supports to manager in day to day HR operations contribute to process improvement initiatives Technical Requirements Must Have Graduate in any stream Strong written and verbal communication skills Experience in HR Operations Results and deadline driven Proven expertise in customer relationship management strong consultative skills Experience in HRMS ERP like SAP SuccessFactors workday etc Experience in Team handling Good experience in coordinating with customer and vendor for inputs and validation Computer proficiency MS Office Word Excel and Outlook Good to have Excellent customer management negotiation skills Preferred Skills Domain IBPO - Banking- Retail Banking-Check Fraud Detection