About: The organization is a Mumbai-based IT distribution and technology solutions company specializing in the distribution of IT infrastructure products, managed services, networking solutions, and telecom-related technologies across India. Established in 2000 and incorporated as a private limited company in 2008, the company has built a strong presence in the Indian IT distribution ecosystem through its extensive partner network and customer-focused approach
Department: Accounts & Finance
Reports To: Head of Accounts / Finance Manager
Job Summary: This role focuses on proactive payment collection, credit management,and customer account reconciliation. The Payment Follow-up Officer ensures timely cash inflow, maintains healthy accounts receivable aging, and works closely with the sales team to manage credit terms and payment schedules.
Key Responsibilities:
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Send payment reminders and follow-ups to customers on outstanding invoices
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Maintain aging report of accounts receivable and flag overdue payments
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Contact customers regarding payment status, address payment issues and delays
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Coordinate payment receipts, posting, and reconciliation
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Manage customer credit limits and terms
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Prepare daily/weekly cash position reports
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Handle customer payment-related queries and complaints
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Maintain payment records and customer correspondence
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Work with sales team on credit decisions for current/high-value accounts
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Generate payment collection reports for management review
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Update ERPNext/Tally with payment receipts and adjustments
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Monitor payment patterns and alert management of payment risks
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Coordinate with banks for online payment confirmations
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Handle customer remittance advice processing
Requirements
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2-3 years of experience in accounts receivable or payment collection
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Knowledge of Tally ERP/accounting software
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Strong command of English and regional language
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Excellent communication and interpersonal skills
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Attention to detail and accuracy in financial record-keeping
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Ability to manage multiple follow-ups and maintain persistence
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Understanding of invoice processing and payment reconciliation
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Knowledge of banking and payment methods (NEFT, RTGS, cheques, UPI)
Preferred Qualifications:
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Experience with ERPNext or similar cloud-based accounting systems
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Knowledge of export invoicing and international payments
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Experience in credit management
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Knowledge of GST and TDS compliance
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Banking software experience (ICICI, HDFC, AXIS platforms)
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Customer service background
Skills Required:
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Payment reconciliation and verification
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Tally/ERP software proficiency
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Excel for reports and aging analysis
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Communication and follow-up discipline
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Problem-solving in payment disputes
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Customer relationship management
Benefits
As Per Industry
📌 Payment Follow up and collection Officer (India)
🏢 HRhelpdesk
📍 India
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