- Handling customer inquiries and providing product/service information.
- Preparing and sending quotations, proforma invoices, and sales documents.
- Following up on leads, inquiries, and pending orders
- Maintaining customer database and updating records. regularly.
- Coordinating with internal teams (logistics, accounts,procurement) for order execution.
- Ensuring timely order processing, billing, and dispatch support.
- Supporting sales target achievement.
- Maintaining strong customer relationships and improving repeat orders.
- Handling customer complaints and providing resolution support.