Avant de postuler a un emploi selectionnez votre langue de preference parmi les options disponibles en haut a droite de cette page Decouvrez votre prochaine opportunite au sein d une organisation qui compte parmi les 500 plus importantes entreprises mondiales Envisagez des opportunites innovantes decouvrez notre culture enrichissante et travaillez avec des equipes talentueuses qui vous poussent a vous developper chaque jour Nous savons ce qu il faut faire pour diriger UPS vers l avenir des personnes passionnees dotees d une combinaison unique de competences Si vous avez les qualites de la motivation de l autonomie ou le leadership pour diriger des equipes il existe des postes adaptes a vos aspirations et a vos competences d aujourd hui et de demain Fiche de poste Job Title US Voice Support Representative Location Pune India Job Type Full-time Department Customer Service - UPS Logistics Shift Timing Aligned to US shift hours as per process requirements UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office In this role you will be responsible for delivering top-notch customer service through live calls assisting US-based customers with their logistics and shipping needs The ideal candidate should have prior experience in US customer service and be fluent in English Key Responsibilities Provide efficient and professional voice support to US customers addressing inquiries and resolving issues related to logistics and shipping Understand customer needs and offer solutions that align with UPS Logistics services and policies Manage calls while maintaining a high standard of service Accurately document customer interactions and issue resolutions in the CRM system Stay informed about UPS Logistics products services and operational guidelines Collaborate with internal teams to ensure prompt and effective issue resolution Identify and suggest areas for process improvement to enhance customer satisfaction Qualifications Experience Minimum of 1 year in US customer service preferably in a voice support role Language Skills Fluency in English with excellent written and verbal communication Strong problem-solving capabilities and attention to detail Ability to manage tasks independently and within a team setting Proficiency in using voice support platforms CRM tools and other customer service software Willingness to work in shifts including evenings graveyard shifts and weekends as per US time zones Preferred Qualifications Graduation and above Experience in a call center Familiarity with international BPOs Ability to handle high volumes of call traffic effectively Type de contrat en CDIChez UPS egalite des chances traitement equitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attaches

📌 Gbs Customer Service Representative (Maharashtra)
🏢 UPS
📍 Maharashtra