Verbal and written communication in English is a must Background can be from any customer service industry as long as the candidates themselves have traveled extensively or are very passionate about travel like watching vlogs keep updates with different destinations create their own itineraries or plan a trip themselves Key Responsibilities 1 Customer Interaction Support - Handle customer inquiries via phone email and chat in a qualified manner - Provide detailed information on travel destinations tour packages itineraries pricing and policies - Assist customers in selecting suitable travel options based on their preferences and budget 2 Booking Reservation Management - Process bookings cancellations modifications and special requests efficiently - Coordinate with airlines hotels transport providers and other vendors to confirm reservations - Ensure all bookings are accurate and documented in the company s system 3 Issue Resolution - Address customer concerns complaints and feedback promptly and professionally - Provide quick solutions to resolve issues related to bookings travel arrangements or services - Escalate unresolved matters to senior management when necessary 4 Sales Upselling - Promote travel packages upgrades and add-on services to maximize revenue - Maintain knowledge of current promotions special offers and seasonal discounts 5 Documentation Reporting - Maintain accurate records of customer interactions transactions and complaints - Prepare daily weekly and monthly reports related to customer service activities 6 Collaboration Coordination - Work closely with sales operations and marketing teams to ensure smooth service delivery - Coordinate with travel partners for itinerary changes availability and service quality Qualifications Skills - 1 Bachelor s degree in Travel Tourism Hospitality Management or related field preferred 2 Prior experience in customer service preferably in the tourism or travel industry 3 Excellent communication skills in English and interpersonal skills 4 Strong problem-solving abilities and attention to detail Job Type Full-time Pay 25 000 00 - 30 000 00 per month Application Question s How much would you rate yourself in English communication from 1 - 10 What is your Current CTC What is your Expected CTC What is your Notice Period Work Location In person

📌 Customer Service (tour & Travel Industry) (West Bengal)
🏢 Flying Squirrel Holidays
📍 West Bengal