Skill required Talent Development - Learning Operations Designation Learning Operations Analyst Qualifications Any Graduation Years of Experience 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Improve workforce performance and productivity boosts business agility increases revenue and reduces costs Talent Development process o Personal organization to ensure work is monitored and completed in priority order and on time o Data collation Analysis o DSM Onshore interaction o Ability to work on own Initiative Manage learning solutions including activities such as registration vendor management product support learning management system o Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes o Provide leadership and guidance to junior scheduling analysts and administrative staff o Assist in maintenance of resource databases and or scheduling tools advising when known discrepancies are found o Assist in Process Improvement initiatives o Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead What are we looking for o Oversee the planning and coordination of large-scale training programs and events o Collaborate with senior leadership to forecast training needs and allocate resources effectively o Coordinate with trainers instructors and external vendors to ensure availability and timely delivery of training sessions o Book and manage training venues facilities and necessary equipment Manage and update the organization s LMS including course setup user enrollment and tracking of training completion o Generate and analyze reports on training activities completion rates and participant feedback using the LMS o Troubleshoot and resolve any technical issues related to the LMS if needed Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes o Contact vendors external instructors facility owners etc to arrange and confirm class schedules o Serve as a point of contact for training-related inquiries from employees managers and external partners o Communicate training schedules changes and updates to relevant stakeholders promptly Escalate potential issues to Delivery Services Management Capability Management and or Scheduling Team Lead o o MS Office skills Ability to understand and make sense of large amounts of data in a complex environment strong Excel Word skills working knowledge of other MS Office Suite Outlook PowerPoint One Note applications ability to comprehend and quickly learn client data bases menu based systems and ability to present data in a comprehensible format o Client Interfacing skills Email Phone Good Email etiquette strong email drafting keyboard skills and good phone etiquette technique o English language proficiency Strong written verbal communication skills - grammar right word choice sentence structure precise relevant content smooth thought flow and the ability to present more information in a short span of time space sensibly o Good organizational prioritisation and multi-tasking skills o Strong analytical and problem-solving skills o Multi-cultural awareness o Passion for customer service o Team player o Attention to detail o Focus on high data accuracy o Quality driven - in communications and all system transactions o Ability to deal with customer complaints in a skilled and friendly manner and escalate where appropriate o Roles and Responsibilities oIn this role you are required to do analysis and solving of lower-complexity problems o Your day to day interaction is with peers within Accenture before updating supervisors o In this role you may have limited exposure with clients and or Accenture management o You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments o The decisions you make impact your own work and may impact the work of others o You will be an individual contributor as a part of a team with a focused scope of work o Please note that this role may require you to work in rotational shifts Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities