Company Description Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial residential bubbles 212 Modern Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests Features an all-day dining restaurant cafe alfresco a fitness centre spa swimming pool an entertainment zone library lounge art gallery and business centre Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction also maintaining high level of service and cleaning maintenance standards in all areas of responsibilities To assign duties inspect work and investigate complaints regarding Housekeeping service and equipment and hence take corrective action Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service To direct and control the Housekeeping operations and staff of the Housekeeping department Any matter which may effect the interests of hotel should be brought to the attention of the Management Assist the Housekeeping to plan and coordinate the activities of housekeeping supervisors and the team Establish and maintain seamless co-ordination co-operation with all departments of the hotel to ensure maximum cooperation productivity morale and guest service Maintain appropriate staffing levels in order to consistently provide excellent guest service Provide effective support to the team to enable them to provide a range of effective and efficient services Ensure that the team has been trained for all safety provisions Motivate and develop staff to ensure smooth functioning of the department and promote teamwork Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Qualifications Proven experience in housekeeping management preferably in a luxury hotel or resort setting Robust organizational and leadership skills with the ability to manage and motivate a diverse team Excellent communication skills in English both verbal and written Proficiency in hospitality management software and MS Office suite In-depth knowledge of housekeeping operations cleaning techniques and quality standards Understanding of inventory management and cost control principles Familiarity with health and safety regulations in the hospitality industry Strong problem-solving skills and ability to make decisions under pressure Customer-focused mindset with a commitment to delivering exceptional guest experiences Ability to work flexible hours including weekends and holidays Multilingual abilities Additional Information Minimum 4-5 years Experience required