Introduction We believe that every candidate brings something special to the table including you So even if you feel that you re close but not an exact match we encourage you to apply We d be thrilled to receive applications from exceptional individuals like yourself Gallagher a global industry leader in insurance risk management and consulting services boasts a team of over 50 000 professionals worldwide Our culture known as The Gallagher Way is driven by shared values and a passion for excellence At the heart of our global operations the Gallagher Center of Excellence GCoE in India founded in 2006 upholds the values of quality innovation and teamwork With 10 000 professionals across five India locations GCoE is where knowledge-driven individuals make a significant impact and build rewarding long-term careers Overview Gallagher Center of Excellence is seeking to hire a Senior Quality Assurance Analyst for Quality Assurance vertical As part of the Quality Assurance team you will be responsible for doing Transaction Quality Audits Additionally you will be responsible for fostering a culture of collaboration continuous improvement and customer focus within the shared services team You will also interact with team members located in GCoE locations globally Exposure and experience into Ops Support Functions HR Admin IT Insurance and or US Healthcare domain is highly preferred How you ll make an impact Responsibilities Define and apply Sampling Approach methodology to perform daily quality checks audits Create update QC checklist that enlists critical Non-critical steps in a given process Conduct weekly error workshops with operations team members to curb the error recurrence Assist TM s in devising action plans focus on identifying preventive action for chronic errors Conduct Internal calibration sessions to bridge the process gaps to improve process efficiency Report Daily Weekly Monthly Quality reports with all stakeholder identifying specific trends top errors BQs etc Identify and address Root Cause issues and formulate CAPA to mitigate potential risks Suggest improvements changes based on analysis and observations and implement Kaizen other projects About you Requirements Minimum Required Degree Bachelor Any stream Preferred Degree Master Degree Any stream Certificate s Special Training Knowledge of 7 QC Tools is preferred 2 to 4 years of relevant work experience Ops Support Functions US Healthcare F A Lability processes is preferred Knowledge of HR operations travel expenses recruitment onboarding training payroll performance management etc Good understanding and hands on with organization policies and standards Ability to interprete and effectively check compliance adherence Experience of GHRSS GHRSS acts as an internal service provider offering HR services to various departments and employees within Arthur J Gallagher Entities The service includes employee life cycle payroll support Learning and development support talent acquisition support and MIS support Good interpersonal skills including listening verbal and written communication Valuable analytical ability to identify process gaps and deviations Attention to detail in identifying variance errors Ability to analyze and summarize trends Problem-solver Proactive approach MS office proficiency Awareness of labor laws and ethical standards good to have Additional Information We value inclusion and diversity Inclusion and diversity I D is a core part of our business and it s embedded into the fabric of our organization For more than 95 years Gallagher has led with a commitment to sustainability and to support the communities where we live and work Gallagher embraces our employees diverse identities experiences and talents allowing us to better serve our clients and communities We see inclusion as a conscious commitment and diversity as a vital strength By embracing diversity in all its forms we live out The Gallagher Way to its fullest Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers employees vendors or customers based on race color religion creed gender including pregnancy status sexual orientation gender identity which includes transgender and other gender non-conforming individuals gender expression hair expression marital status parental status age national origin ancestry disability medical condition genetic information veteran or military status citizenship status or any other characteristic protected herein referred to as protected characteristics by applicable federal state or local laws Equal employment opportunity will be extended in all aspects of the employer-employee relationship including but not limited to recruitment hiring training promotion transfer demotion compensation benefits layoff and termination In addition Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability unless the accommodation would impose an undue hardship on the operation of our business